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While your enterprise stack is dynamic and integrated, traditional telephony remains a rigid silo.
Bolting voice AI onto legacy systems
This lock-in deprives your primary communication channel of advanced reasoning and orchestration — trapping your operations in a reactive, pre-automation era.
Cilltek closes the integration gap by fusing carrier-grade telecommunications with advanced agentic AI orchestration.
Our scalable solutions adapt seamlessly to your scope — whether replacing your legacy setup with an intelligent phone system or deploying comprehensive, omni-channel automated workflows.
Eliminate voicemail and missed connections. AI answers all calls 24/7 with professional service.
Checks availability, confirms bookings, sends reminders, and manages reschedules. Entirely automated.
Advanced language processing tailored to Australia
Voice infrastructure and call data hosted onshore
Connects with CRM, booking, and case management tools.
From standalone overflow support to deeply integrated enterprise operations, our platform scales with your operational demands.
Perfect for businesses needing immediate front-line support without touching their IT stack.
Deploy an intelligent AI agent to act as your tireless front desk. It operates completely independently of your internal systems to ensure you never miss a lead.
Perfect for leaders ready to upgrade their telephony with basic agentic workflows.
Combine an enterprise-grade Cloud PBX with lightweight AI actions to streamline your daily communications and administrative tasks.
Perfect for large enterprises requiring complex, cross-platform workflows.
Transform your voice channels into an autonomous operational engine. These agents reason, act, and learn securely inside your existing infrastructure.
Perfect for MSPs, Telcos, and IT Resellers
BUSINESS OUTCOMES
35–65% reduction
contact-centre
operating costs.
25–40% uplift
in first-contact resolution.
New Revenue Streams
through proactive AI lead capture and service automation.
Measurable ROI within 90 days
backed by up to 99.9% SLAs and local support.
INDUSTRY SOLUTIONS
| Industry | Agentic Application example |
|---|---|
| Retail & Hospitality | 24/7 multilingual booking and guest-service agents across every outlet. |
| Healthcare | Call overflow and clinical triage that strictly protects patient data onshore. |
| Mining & Energy | Hands-free AI dispatch: Workers request assets via Push-to-Talk; AI checks inventory and dispatches help to exact coordinates. |
| Manufacturing | Voice-driven handovers: Shift leads speak reports; AI instantly updates the ERP and briefs the next shift. |
| Transportation & Logistics | Driver coordination agents with real-time translation and automated ETA updates. |
| Financial & Legal | Compliant AI agents for client onboarding, due diligence, and advisory workflows. |
| Construction | Immediate site safety reporting via voice hotline and automated subcontractor coordination. |
Unlike “prompt-based” tools that can be unpredictable and unnatural, our platform uses workflow-driven AI that combines structured logic with natural reasoning. This ensures our agents don’t just follow a script; they understand context, capture local Australian accents and regional variations, and can actually complete transactions – such as scheduling appointments in your calendar or updating your CRM – with a full audit trail.
Data sovereignty and security are core to our platform. We provide 100% Australian-hosted infrastructure, ensuring your data stays onshore. This is critical for sectors like Healthcare, Finance, and Legal, where protecting patient or client data is a regulatory requirement. Our solutions provide complete auditability across Australia and the APAC region.
Yes. Our platform features deep, bidirectional integration with major systems including Salesforce, Microsoft Dynamics, Connectwise, SAP, HubSpot, and custom ERPs. With over 500 pre-built workflows and an open API, we can seamlessly connect your communications with your existing business operations to automate data entry and reporting in real time.
Organisations deploying our platform typically see a 35–65% reduction in contact-centre operating costs and a 25–40% uplift in first-contact resolution. Most clients achieve measurable ROI within 90 days. To ensure the platform meets your specific needs before a full rollout, we offer a no-cost Proof of Concept (PoC) program for rapid validation.
Our platform is built for versatility across various sectors:
One decision separates the organisations that will dominate the next decade from those that will not. Choose a flexible, future-proof platform built for measurable advantage.
Ready to make your communications your smartest asset?
